Management Publications & Presentations

Presentation from the GFOA Annual Conference: Building a Sustainable Future, June 18, 2008

• "Change is Constant So Get on the Treadmill" (Jack McGuinness)

Presentation for the State and Local Government Law Institute, May 9, 2008

• "Aging Infrastructure" (Mark Halleman & Laura Swisher)

Presentation from the 2008 Performance Management for Utilities (Measuring, Managing and Improving Utilities) hosted by Performance Institute, February 22, 2008

• "Developing a Performance Management Program " (Mark Halleman)

Presentation from the 2007 Performance Management for Utilities (Measuring, Managing and Improving Utilities) hosted by Performance Institute, July 30, 2007

• "Developing a Customer-Focused Performance Management Program " (Mark Halleman)

Utility: Executive Toolbox November/ December 2006 as published in Water Environment Federation (pages 6-8)

• "Making Sense of Asset Management" (Dave Mason & David Vago)

Utility: Executive Toolbox July/ August 2006 as published in Water Environment Federation

• "Rethinking Operator Certification: The role of the multiskilled worker " (Dave Mason)

Operations Forum June 2006 as published in Water Environment & Technology (WE&T)

• "The Tools Dilemma: The Necessity of Developing Functional Requirements Before Purchasing Tools and Solutions " (Dave Mason)

Presentation from the American Water Works Association / Water Environment Federation Joint Management Conference, February 28, 2005

• "Combining Knowledge Management and Performance Management: The Detroit Experience - Utility Performance Improvement and Cost Reduction Program" (Victor M. Mercado, John E. Joyner)