Local Services & Utilities Publications & Presentations

Presentation for the State and Local Government Law Institute, May 9, 2008

• "Aging Infrastructure" (Mark Halleman & Laura Swisher)

Presentation from the 2008 Performance Management for Utilities (Measuring, Managing and Improving Utilities) hosted by Performance Institute, February 22, 2008

• "Developing a Performance Management Program " (Mark Halleman)

Presentation from the 2007 Performance Management for Utilities (Measuring, Managing and Improving Utilities) hosted by Performance Institute, July 30, 2007

• "Developing a Customer-Focused Performance Management Program " (Mark Halleman)

Utility: Executive Toolbox November/ December 2006 as published in Water Environment Federation (pages 6-8)

•  "Making Sense of Asset Management" (Dave Mason & David Vago)

Presentation from the GFOA Webinar, November 14, 2006

• "Infrastructure Finance: Approaches to Funding Renewal & Replacement " (Sasha Page/ Mark Halleman)

Presentation from the Strategic Research Institute Conference , October 27, 2006

• "Developing the Deal: Getting and Keeping the Infrastructure Owner On-board" (John Joyner)

Presentation from the Maryland-District of Columbia Utilities Association Fall Conference , October 6, 2006

• "Issues Facing Water and Wastewater Infrastructure" (Mark Halleman)

Utility: Executive Toolbox July/ August 2006 as published in Water Environment Federation

• "Rethinking Operator Certification: The role of the multiskilled worker " (Dave Mason)

White Paper written June 27, 2006

• "How to Compete as a World-Class Utility" (Dave Mason and Alan Manning)

Operations Forum June 2006 as published in Water Environment & Technology (WE&T)

• "The Tools Dilemma: The Necessity of Developing Functional Requirements Before Purchasing Tools and Solutions " (Dave Mason)

Presentation and papers from the American Water Works Association / Water Environment Federation Joint Management Conference

• “The Name of the Game is Sustain: Customer-Driven Performance Management” (Dave Mason, Mike Graves/ February 20, 2006)

• "A Real Life Case Study – Customer-Driven Performance Management Achieved: How a major utility accomplished this by leveraging existing information systems" (Dave Mason, Mike Graves/ February 2006)

• "Combining Knowledge Management and Performance Management: The Detroit Experience - Utility Performance Improvement and Cost Reduction Program"  (Victor M. Mercado, John E. Joyner/ February 28, 2005)